Are you looking for opportunities to work for a rapidly growing company with room for advancement? At Support Services Group, 95% of leadership are hired from within. SSG builds careers! Our company has grown over 400% in the last 12 months. So, there is a ton of room for growth and opportunity.
Job Description
As a Customer Care Advisor, you will answer phones and help customers with billing, and technical service questions while focusing on helping the customers keep their accounts active. Address customer issues and resolve them in a timely and efficient manner. (Asking clarifying questions, anticipating customer needs). Also, educating about available products/services and enhance customer loyalty by offering additional services.
Responsibilities
- Introduce our customers to our technology, product, and services, through an explanation of the overall value, features, and benefits of all products and services offered.
- Assess the needs of inbound customers to answer questions about products and services and provide solutions that fit customers' needs.
- Understand and use of active listening skills and attention to detail to engage a previous customer using the onboarding process.
- Timely process of request/order entry as well as any other administrative tasks associated.
Benefits
- $500 Loyalty Bonus!!
- Up to RD$300 per hour
- Weekly Pay
- Meal Subsidy
- Back home transportation
- Set Schedules / Two days off guaranteed
- Growth Opportunities
- Great Job Environment
- Great Onsite Activities
Success Factors:
- Must Speak fluent English & Spanish
- Meeting performance measures
- Demonstrates ability to build rapport with customers
- Proficiency in computer systems